Business Management Study Guide

Sample Test-Chapter 15Student ___________________________________________________________________________1. An organization expands its secret network to connect with customers, suppliers, and other partners. This expansion is called its A. intranet B. extranet C. private net D. website E. domain2. good confabulation begins with A. speaking. B. sense of hearing. C. the centre. D. two tribe. E. breaking through noise.3. When you want your reader to take a logical fulfill, you should lay out your ideas in writing by A. most important to least important. B. least controversial to most controversial. C. egative to positive. D. positive to negative. E. least important to most important.4. The digestulate of the meaning of haggling is called A. lexicography. B. rhetoric. C. semantics. D. morphology. E. cartology.5. Denise and Florence are public lecture on their booth remembers. After Denise reads her a phone number, Florence repeats the number back to Denise. This is an exa mple of A. feedback. B. encoding. C. rewrite. D. medium selection. E. noise.6. A manager needs to turn over virtually a routine situation with somebody she knows whose physical location is not far from her office. Generally, which of the following should the manager practice session?A. videoconferencing B. telephone C. e-mail D. face to face meeting E. newsletter7. Jason tells Giorgio his cell phone number, and Giorgio nods. Jason hence asks Giorgio to repeat back to him the phone number he just gave him. Jason is trying to avoid a(n) __________ barrier. A. encoding B. rewrite C. medium D. feedback E. receiver8. An announcement of the company-sponsored picnic travels from the employees social committee to the other employees through email. This communication is __________ and _______. A. external folksy B. horizontal informal C. straight informal D. unsloped formal E. external formal9. Which of the following is a personal barrier to communication? A. poor speaking skills B. lack of trustworthiness C. differing frames of reference D. judge others messages E. All of the above are personal barriers to communication.10. Generally, people comprehend about __________ of a typical verbal message. A. 10% B. 35% C. 50% D. 75% E. 90%11. The drawbacks of using e-mail include which of the following? A. employees can communicate when they are not at company sites B. reduces rehearse of paper C. information surcharge D. cut back costs of distributing information to employees E. increased teamwork12. The device that indicates how official communication theory should be routed is called the A. organization chart. B. organizational culture. C. organizational profile. D. grapevine. E. lateral hierarchy.13. Top executives at XYZ Company want to let demoralise level managers know that XYZ is going to be acquired by ABC, Inc. How should they communicate this? (Assume that all of the choices are possible. ) A. perpetrate a memo to all managers B. send an e-mail to all managers C. call a meeting of managers D. post a notice on all bulletin boards E. schedule a conference phone call14. The introduction to a business speech should A. lways s cabbage over at least one joke. B. consist of 20 30% of the total speaking time. C. hurt right to the point. D. contain significant details of the presentation. E. always contain an unrelated story to catch the interest of the audience.15. A female professor uses sports analogies in illustrating her lectures to a group of male students. She is tell to be A. a feminist. B. genderflexing. C. copping out. D. miscommunicating. E. ingratiating.16. XYZ Corporation communicates its revised cathexis statement to all employees. This is an example of A. external communication. B. downward communication. C. upward communication. D. orizontal communication. E. informal communication.17. Of the following, which medium is the richest? A. bulletin board B. telephone C. e-mail D. letters E. videoconferencing18. The ty pe of communication channel that develops outside the organizational structure and does not follow the scope of command is called a(n) __________ communication channel. A. vertical B. horizontal C. external D. formal E. informal19. According to the textbook, MBWA stands for A. care by wandering around. B. anxiety by walking about. C. management by wishing a lot. D. management by wandering afar. E. management by working(a) afield.20. Do you actually listen when theyre talking? This is most promising a test of which personal barrier that contributes to communication? A. tendency to judge others messages B. variable skills in communicating effectively C. inability to listen with understanding D. haywire listening skills E. stereotypes and prejudices21. Compared to women, men tend to A. give more tactful feedback. B. praise more. C. be indirect when they dont know something. D. indicate a lack of foregone conclusion about something. E. make apologies.22. Salvador speaks English as a sulphur language, and sometimes has difficulty coming up with the exact word to express an idea.Salvador is facing a(n) __________ barrier. A. encoding B. decoding C. medium D. feedback E. receiver23. Which of the following is a dont toward better nonverbal communication skills? A. maintain eye contact B. look extraneous from the verbaliser C. lean toward the speaker D. speak in a quiet, reassuring tone E. smile and show animation24. Speed rendition works well for material that is A. strange. B. easy. C. dense. D. complicated. E. All of the above.25. A study conducted by AT and Stanford University found that the extremum predictor of success and professional upward mobility was A. writing ability. B. nterpersonal skills. C. public speaking ability. D. intelligence. E. integrity.Sample Test-Chapter 15Key 1. (p. 486) An organization expands its private Internet to connect with customers, suppliers, and other partners. This expansion is called its A. intranet B. extranet C. pr ivate net D. website E. domain AACSB 3 BT Knowledge obstruction palmy Kinicki Chapter 15 106 acquisition objective lens 4 2. (p. 469) Effective communication begins with A. speaking. B. listening. C. the message. D. two people. E. breaking through noise. Effective communication begins with listening paying attention to the words being spoken.AACSB 3 BT Comprehension Difficulty weaken Kinicki Chapter 15 60Learning nonsubjective 1 3. (p. 492) When you want your reader to take a logical action, you should lay out your ideas in writing by A. most important to least important. B. least controversial to most controversial. C. negative to positive. D. positive to negative. E. least important to most important. This is a good strategy when the action you want your reader to take is logical and not highly political. AACSB 3 BT Comprehension Difficulty enclose Kinicki Chapter 15 121Learning Objective 5 4. (p. 75) The study of the meaning of words is called A. lexicography. B. rhetori c. C. semantics. D. morphology. E. cartology. AACSB 3 BT Knowledge Difficulty Easy Kinicki Chapter 15 80Learning Objective 2 5. (p. 471) Denise and Florence are talking on their cell phones. After Denise reads her a phone number, Florence repeats the number back to Denise. This is an example of A. feedback. B. encoding. C. decoding. D. medium selection. E. noise. Feedback is when the receiver (Florence) expresses his or her reaction to the senders (Denise) message (the phone number). AACSB 3 BT Application Difficulty unenviable Kinicki Chapter 15 64Learning Objective 1 6. (p. 473) A manager needs to communicate about a routine situation with someone she knows whose physical location is not far from her office. Generally, which of the following should the manager use? A. videoconferencing B. telephone C. e-mail D. face-to-face meeting E. newsletter Lean media is generally beaver for routine situations. In order from high to low media richness face-to-face presence, video-conferen ces, telephone, personal written media, impersonal written media. E-mail would be the best media to use since the manager knows the person and the situation is outine. AACSB 3 BT Application Difficulty Hard Kinicki Chapter 15 71Learning Objective 1 7. (p. 475) Jason tells Giorgio his cell phone number, and Giorgio nods. Jason then asks Giorgio to repeat back to him the phone number he just gave him. Jason is trying to avoid a(n) __________ barrier. A. encoding B. decoding C. medium D. feedback E. receiver A feedback barrier is when the liquidator doesnt respond enough. Jason wants Giorgio to repeat the number to be sure he heard it correctly. AACSB 3 BT Application Difficulty Hard Kinicki Chapter 15 77Learning Objective 2 8. p. 484) An announcement of the company-sponsored picnic travels from the employees social committee to the other employees through email. This communication is __________ and _______. A. external informal B. horizontal informal C. vertical informal D. vertica l formal E. external formal Informal communication channels develop outside the formal structure and do not follow the chain of command. In this case the announcement came from the social committee and was sent to other employees internally outside the formal structure of the company. AACSB 3 BT Application Difficulty Hard Kinicki Chapter 15 99Learning Objective 3 9. (p. 477) Which of the following is a personal barrier to communication? A. poor speaking skills B. lack of trustworthiness C. differing frames of reference D. judgment others messages E. All of the above are personal barriers to communication. The choices in the question all refer to personal barriers to communication. AACSB 3 BT Communication Difficulty hold back Kinicki Chapter 15 82Learning Objective 2 10. (p. 490) Generally, people comprehend about __________ of a typical verbal message. A. 10% B. 35% C. 50% D. 75% E. 90% Generally, people comprehend only about 35% of a typical verbal message, experts say. AACSB 3 BT Comprehension Difficulty Moderate Kinicki Chapter 15 115Learning Objective 5 11. (p. 486) The drawbacks of using e-mail include which of the following? A. employees can communicate when they are not at company sites B. reduces use of paper C. information overload D. reduced costs of distributing information to employees E. increased teamwork AACSB 3 BT Knowledge Difficulty Easy Kinicki Chapter 15 108Learning Objective 4 12. (p. 482) The device that indicates how official communications should be routed is called the A. rganization chart. B. organizational culture. C. organizational profile. D. grapevine. E. lateral hierarchy. The organizational chart indicates how official communicationsmemos, letters, reports, announcementsare supposed to be routed. AACSB 3 BT Comprehension Difficulty Moderate Kinicki Chapter 15 94Learning Objective 3 13. (p. 473) Top executives at XYZ Company want to let lower level managers know that XYZ is going to be acquired by ABC, Inc. How should th ey communicate this? (Assume that all of the choices are possible. ) A. send a memo to all managers B. send an e-mail to all managers C. all a meeting of managers D. post a notice on all bulletin boards E. schedule a conference phone call This is a nonroutine, unusual event that requires the richest type of communication such as a face-to-face meeting. AACSB 3 BT Application Difficulty Hard Kinicki Chapter 15 72Learning Objective 1 14. (p. 493) The introduction to a business speech should A. always contain at least one joke. B. consist of 20 30% of the total speaking time. C. get right to the point. D. contain significant details of the presentation. E. always contain an unrelated story to catch the interest of the audience. Because everything in your speech should be relevant, try to go right to the point. AACSB 3 BT Comprehension Difficulty Moderate Kinicki Chapter 15 124Learning Objective 5 15. (p. 480) A female professor uses sports analogies in illustrating her lectures to a group of male students. She is said to be A. a feminist. B. genderflexing. C. copping out. D. miscommunicating. E. ingratiating. Genderflexing refers to temporarily using communication behaviors typical of the other gender to increase the potential for influence. For example, a female manager might use sports analogies to motivate a group of males.AACSB 3 BT Comprehension Difficulty Moderate Kinicki Chapter 15 92Learning Objective 2 16. (p. 483) XYZ Corporation communicates its revised mission statement to all employees. This is an example of A. external communication. B. downward communication. C. upward communication. D. horizontal communication. E. informal communication. Downward communication flows from a higher level to a lower level. AACSB 3 BT Application Difficulty Hard Kinicki Chapter 15 97Learning Objective 3 17. (p. 473) Of the following, which medium is the richest? A. bulletin board B. telephone C. -mail D. letters E. videoconferencing In order from high to low medi a richness face-to-face presence, video-conferences, telephone, personal written media, impersonal written media. AACSB 3 BT Comprehension Difficulty Moderate Kinicki Chapter 15 69 Learning Objective 1 18. (p. 484) The type of communication channel that develops outside the organizational structure and does not follow the chain of command is called a(n) __________ communication channel. A. vertical B. horizontal C. external D. formal E. informal AACSB 3 BT Knowledge Difficulty Easy Kinicki Chapter 15 100Learning Objective 3 19. (p. 484) According to the textbook, MBWA stands for A. management by wandering around. B. management by walking about. C. management by wishing a lot. D. management by wandering afar. E. management by working afield. AACSB 3 BT Knowledge Difficulty Easy Kinicki Chapter 15 103Learning Objective 3 20. (p. 477) Do you actually listen when theyre talking? This is most likely a test of which personal barrier that contributes to communication? A. tendency to jud ge others messages B. variable skills in communicating effectively C. inability to listen with understandingD. faulty listening skills E. stereotypes and prejudices Faulty listening skills includes thinking about what you are going to say when the other person is talking as well as mostly talking about yourself. The test for this barrier is asking yourself, Do you actually listen when theyre talking? AACSB 3 BT Comprehension Difficulty Moderate Kinicki Chapter 15 83Learning Objective 2 21. (p. 480) Compared to women, men tend to A. give more tactful feedback. B. praise more. C. be indirect when they dont know something. D. indicate a lack of certainty about something. E. make apologies. AACSB 3 BT Knowledge Difficulty Easy Kinicki Chapter 15 90Learning Objective 2 22. (p. 475) Salvador speaks English as a second language, and sometimes has difficulty coming up with the exact word to express an idea. Salvador is facing a(n) __________ barrier. A. encoding B. decoding C. medium D. feedback E. receiver An encoding barrier is when the message is not expressed correctly. If English is not your first language, then you may have difficulty expressing exactly what you mean to say. AACSB 3 BT Application Difficulty Hard Kinicki Chapter 15 76Learning Objective 2 23. (p. 80) Which of the following is a dont toward better nonverbal communication skills? A. maintain eye contact B. look away from the speaker C. lean toward the speaker D. speak in a quiet, reassuring tone E. smile and show animation AACSB 3 BT Knowledge Difficulty Easy Kinicki Chapter 15 88 Learning Objective 2 24. (p. 491) Speed reading works well for material that is A. unfamiliar. B. easy. C. dense. D. complicated. E. All of the above. Psychologists have found that speed reading or skimming may work well with easy or familiar reading material, but it can lead to problems with dense or unfamiliar material. AACSB 3BT Comprehension Difficulty Moderate Kinicki Chapter 15 119Learning Objective 5 25. (p. 493) A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was A. writing ability. B. interpersonal skills. C. public speaking ability. D. intelligence. E. integrity. A study conducted by AT & T and Stanford University found that the top predictor of success and professional upward mobility is how much you enjoy public speaking and how effective you are at it. AACSB 3 BT Comprehension Difficulty Moderate Kinicki Chapter 15 123 Learning Objective 5